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Bosch Dishwasher Recall


Summary

The control panel on some Bosch dishwashers can overheat and may lead to a fire.

This recall also affects Neff and Siemens dishwashers as well.


*** LATEST UPDATES ***

4th September 2013

4.5 years after they first launched their dishwasher recall in the US and 2 years after it was launched in the UK, Bosch has now extended this recall worldwide.

To find out more click on Bosch Dishwasher Recall Extended Worldwide


The Issue

Bosch is recalling 632,000 dishwashers (across all brands) because of a potential issue with the dishwasher's control panel. The control panel can overheat and may lead to a fire.

Is your dishwasher affected by this recall?:-

  • The dishwashers were manufactured between 1999 and 2005
  • The dishwashers have batch numbers in the range of FD 7901 through to FD 8504
  • There are 237 dishwasher models affected by this recall. To see the full dishwasher model list click Bosch Dishwasher Recall List

If you have one of the recalled dishwashers Bosch will visit you to repair your machine.


How Do You Identify If Your Bosch Dishwasher Is Being Recalled?

To identify if you are the owner of one of the affected Bosch dishwashers, please do the following:-

  • Go to your dishwasher and get the model details and batch number. The appliance details can be found either engraved on the top or on a sticker on the left hand side of the inner part of the door.
  • Check whether your batch number lies within the range FD 7901 to FD 8504 – if not, you are not affected by this recall.
  • If your batch number falls within this range, please visit the website at www.repairaction.co.uk and enter your model number and batch number to verify whether your particular dishwasher is affected. From here you will be able to arrange your free of charge repair.
  • Alternatively you can contact the Bosch call centre on freephone 0800 023 4881.

What Should Consumers Do?

The risk of fire only exists when the Bosch dishwasher is in use. If you are concerned about the risk please stop using the dishwasher and contact Bosch on freephone 0800 023 4881.



*** ARCHIVED UPDATES ***

18th April 2013

We have had another update from Bosch. They have now managed to find and repair 173,431 of the recalled dishwashers. This is up 5,000 on 2 weeks ago.

In the last month we have seen a remarkable increase in the number of additional dishwashers that Bosch has managed to find and repair. On the 12th March they had recalled nearly 153,000 dishwashers. On the 15th March ITV ran an extended report on the dishwasher recall and in the following month Bosch managed to find another 20,000 dishwashers.

We believe that most of this increase can be attributed to the ITV report that raised the awareness of people who had not seen Bosch's extensive advertising campaigns. However, it should be noted that Bosch was also running another newspaper advertising campaign at the same time.

In the 6 months prior to the ITV report Bosch had managed to find and repair approx. 2,000 recalled dishwashers. In the month following the ITV report they found 10 times as many.

4th April 2013

After the ITV News reports on the missing Bosch Dishwashers there has been a huge increase in consumer awareness of this recall. This led to over 100,000 consumers visiting the RecallUK Bosch Dishwasher Recall page in just a few days.

This interest has helped Bosch achieve a 10% increase in the number of dishwashers they have managed to find and repair. They have now repaired 168,200 dishwashers, up 15,000 on 3 weeks ago.

12th March 2013

Bosch has released figures showing they have managed to find and repair 152,957 of their recalled dishwashers. This figure is up 1.3% from September 2012.

For more on this click Bosch Dishwasher Recall - Update

8th August 2012

Due to the number of incidents related to this recall the Dorset Fire Brigade has taken the unusual step of creating a video warning consumers of the risk of fire from the recalled Bosch, Neff and Siemens dishwashers.

For more details click Dorset Fire Brigade Video.

14th February 2012

Bosch has relaunched their advertising campaign to publicise the overheating and potential fire issue with some of their dishwashers. Advertising will appear in a number of newspapers over the next 6 weeks alerting consumers to this issue.

If you have a Bosch Dishwasher please check that it is not one of the machines listed below.

12th December 2011

On the 12th December we received an update from Bosch on this issue. In the UK there are 632,000 Dishwashers (of the 2.2m they sold in this period) that are affected by this issue. Bosch have performed an extensive communication campaign and in the 5 months since the recall was launched they have managed to track down and repair 137,612 of them. This works out at an average of 27,000 per month.

Bosch say they are continuing with this recall and expect their communication programmes and the number of dishwashers they repair to increase.

Click for more details on Bosch's Recall Communications.